Advanced Contact Center Solutions

Our cutting-edge Virocom iPECS cloud communications platform stands as the optimal solution for contact centers. Seamlessly integrating unified communications, team collaboration, interoperability, and analytics, this platform operates over our acclaimed fiber network, Platform One.

Key Features:

  1. Diverse Connectivity: Regardless of their location, our solution empowers contact center workforces with robust connectivity. We ensure the highest call quality in the market, fostering collaboration, efficiency, and seamless operations.

  2. Resilient Design: Unlike relying on the internet, which can be unreliable when dealing with various network providers, Virocom iPECS routes customer calls through a fully resilient design. This approach not only surpasses voice performance levels offered by other suppliers but also ensures end-to-end Quality of Service (QoS), enhancing the customer experience.

  3. Cloud-Enabled Decision Making: Leveraging the contact center feature, organizations can swiftly and effectively manage customer expectations. Real-time information across applications and devices allows for faster, data-driven decisions. As a result, agents work smarter, businesses operate leaner, and customers experience heightened satisfaction.

Welcome to the new era of remote working, where excellence in communication drives success!

 
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Benefits

Integrate your CRM - An all-inclusive solution that integrates customer contact with your CRM and call logs, so you can help quickly and with confidence. Agents can view customer information instantly and automatically and leave notes with vital information. Make excellence easy.

Utilize analytics - Enrich KPI evaluation, manage call volume and make smarter decisions with a powerful analytics add-on. Real-time monitoring helps to realize a rapid problem-solving culture. Assess and boost agent productivity with customizable reporting so you can always put the customer first.

Compliance and Security - Enjoy the protection of industry-leading encryption to keep your calls and customer information safe. You and your customers can rest easy with a secure system that meets the challenges of HIPAA (USA) and GDPR (EU).